Refund & Dispute Policy

Last Updated: August 13, 2025

CogniMap is a subscription software service that helps you transform notes and documents into interactive mind maps and flashcards.

1. Eligibility

If the service does not work as described for you and our support team cannot resolve the issue, you may request a refund within 14 days of the initial purchase or renewal. We may ask for additional information to help diagnose the problem.

2. Requests

To request a refund, contact our support team at support@yourdomain.com with your order email and a brief description of the issue.

3. Chargebacks

If you believe a charge was made in error, please contact us first so we can help resolve it quickly. Unauthorized charges will be refunded.

4. Exclusions

We do not offer refunds for partial billing periods or unused credits. Promotional credits are not refundable. CogniMap does not sell physical goods; returns do not apply.